This policy explains what information Recovery Doncaster collects, how we use it, and the rights you have over it. It applies to our website and to the recovery and transport services we provide.
Who We Are
Recovery Doncaster is a family run vehicle recovery business based near Junction 37 of the A1 in Doncaster. If you need to contact us about your data, call 01302 788688 or email info@recoverydoncaster.co.uk.
Information We Collect
We only collect what we need to help you. That usually means:
- Your name and contact details, such as your phone number and email address.
- Details of your vehicle and what you need doing.
- Your location when you ask us to come out to you, including a what3words address if you share one.
- Anything else you choose to tell us in an enquiry or over the phone.
How We Use It
We use your information to:
- Respond to your enquiry and arrange the service you have asked for.
- Keep in touch with you about your recovery or transport job.
- Take payment and keep our own records of the work we have done.
We do not sell your information to anyone, and we will not send you marketing unless you have asked us to.
Sharing Your Information
Sometimes we need to pass details on to get the job done, for example to a garage, a bodyshop, or your insurer when you have asked us to deliver your vehicle there. We only share what is needed, and only with your knowledge.
Cookies
Our website uses a small number of cookies to help it work properly and to understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the site may not work as well if you do.
How Long We Keep It
We keep your information only for as long as we need it: to provide the service, to keep proper business records, and to meet any legal or tax requirements. After that we delete it.
Your Rights
You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. Just get in touch using the details above and we will sort it out. If you are ever unhappy with how we have handled your data, you can also contact the Information Commissioner’s Office at ico.org.uk.
Changes to This Policy
If we change how we handle your information, we will update this page, so please check back from time to time.